Clear answers
Frequently asked questions
Bookings, weather, transfers, payments and rentals. If you can't find your answer, message us on WhatsApp.
Do the tours include transfer?
Yes, all of them include pick-up and drop-off at your accommodation in downtown Ushuaia.
Can I book now and pay later?
Yes. You can book online choosing “pay at the store” or arrange payment via WhatsApp.
What happens if the weather doesn't allow the tour?
We reschedule at no cost or refund 100% of the amount.
When is the best time to visit Ushuaia?
November to April for glacier and lagoon treks; June to September for snow, fat biking and snowshoeing.
Do I need experience for the tours?
Most are suitable for beginners. Each tour page shows the difficulty, distance and elevation gain.
What payment methods do you accept?
Mercado Pago, credit and debit cards, bank transfer and cash at our store at 25 de Mayo 50.
Where do I pick up rented gear?
At our store at 25 de Mayo 50, Ushuaia. For groups, we can arrange delivery to your accommodation.
Does the bike shop ship?
Yes, we ship nationwide. Ask about costs on WhatsApp.
How difficult is the Glaciar Vinciguerra trek?
It's moderate-to-challenging: 15 km round trip with 650 m of elevation gain and stretches of peat bog and loose rock. Good fitness and previous experience on long hikes are recommended.
Can you go inside the ice caves?
Yes, when glacier conditions are safe. The guide decides on site; we never go in if there's any risk of collapse.
When can you do it?
From November to April. In winter the trail is covered in snow and the tour doesn't run.
Is transfer included?
Yes, we pick you up and drop you off at your accommodation in downtown Ushuaia.
Do I need experience to ride a fat bike?
No. If you can ride a bike, you can do it: the wide tires give lots of stability on snow.
What clothing do I need?
Waterproof snow clothing, a thermal base layer, gloves and a hat. If you don't have them, rent them at our Rental.
Can I choose the dates for each tour?
Yes, we schedule both days around your stay and the forecast.
Is it hard to get to Laguna Esmeralda?
No. It's an easy-to-moderate trek: 9 km round trip with 300 m of elevation gain. The toughest part is the peat bog, which can be muddy.
Can you do it in winter?
Yes, from June to September it's done with snowshoes, which are included in the winter version.
Can kids come?
Yes, from age 8 and in good physical condition.
Does it run in winter?
Yes, all year. In winter the landscape is covered in snow and a short snow walk is added.
What is the Desdemona shipwreck?
It's a cargo ship that was deliberately run aground at Cabo San Pablo in 1985 after springing a leak. Today it's one of the icons of Tierra del Fuego's Atlantic coast.
How long is the drive?
About 6 hours in total round trip, with stops for photos and lunch.
Do you need experience to walk in snowshoes?
No, you'll learn the technique in 5 minutes. It's ideal for first-time winter visitors to Ushuaia.
How does the rental work?
Choose your dates and size, pick it up at 25 de Mayo 50 and return it when you're done. Charged per day.